Shipping and Delivery Policy
1. Serviceable Locations
We currently ship orders to PAN India. If your address falls outside our serviceable areas, please contact our customer support team and we will try our best to assist you.1. Serviceable Locations
We currently ship orders to PAN India. If your address falls outside our serviceable areas, please contact our customer support team and we will try our best to assist you.2. Shipping Charges
Free Shipping is applicable on all orders of ₹499 and above.
Standard Shipping Charges will apply for orders below ₹499. These charges will be clearly displayed at checkout.
Express Shipping options are available for select locations at an additional cost and can be chosen during the checkout process.
3. Delivery Timelines
We aim to deliver your products within 2 to 7 business days from the date of dispatch. However, actual delivery time may vary depending on your location, courier availability, and other external factors.
4. Order Processing
- All confirmed orders are processed within 1 business day of payment verification.
- Orders placed on weekends or public holidays are processed on the next working day.
- Once dispatched, you will receive an email/SMS with your tracking details.
5. Tracking Your Order
- Upon dispatch, we will send you a tracking number via email.
- You can track your shipment by visiting the Shiprocket portal and entering your tracking ID.
If you haven’t received your tracking details within 48 hours of placing your order, please contact us at info@alvistaofficial.com.
6. Delivery Attempts
- Our courier partners will attempt delivery twice.
- In case of failure to deliver (due to incorrect address, unavailability, etc.), the product will be returned to our warehouse.
- Re-delivery charges may apply in such cases, especially if the failure was due to customer-provided errors.
7. Shipping Delays
While we strive for timely delivery, certain circumstances may lead to delays, including:
- High volume of orders during sales or festive seasons
- Weather conditions, strikes, or lockdowns
- Logistics partner delays
- Remote area delivery limitations
We appreciate your patience and understanding during such situations.
8. Damaged or Missing Products
If your order arrives in a damaged condition or with missing items:
Notify us within 5 days of delivery.
Email us at info@alvistaofficial.com with your order number and photos of the received package/products.
We will assess the issue and initiate a replacement or refund as appropriate.
9. Contact Us
For any assistance related to shipping or delivery, feel free to reach out:
Email: info@alvistaofficial.com
Phone: +91 7895201557
Address: Part of Plot no. 135 A and 134 B, New Suraksha Vihar, Sec-B Rohta, Agra, Uttar Pradesh, 282001
