Refund policy

Return & Refund Policy.

• Returns are accepted only in case the product is received in a damaged, defective, or incorrect condition.
• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

Return Request Time.

• Customers must raise a return request within 3–7 days of delivery.
• Return requests made after this period will not be accepted.

Non-Returnable Items.

• Products that have been opened or used are not eligible for return.
• Personal care and consumable items cannot be returned due to hygiene and safety reasons.

Refund Process.

• Once the return is approved, the refund will be processed within 7–10 working days.
• The refund will be credited to the original payment method used at the time of purchase.

Replacement Option.

• In case a product is received damaged or incorrect, a replacement option is available after verification.

Shipping Charges.

• If the return or replacement is due to a company error, shipping charges will be free.

Order Cancellation.

• Orders can be cancelled before dispatch.
• Once the order is dispatched, cancellation is not allowed.

How to Request a Return.

• To request a return, customers should contact us via email or WhatsApp with the following details:

• Providing complete details helps us process your return quickly and smoothly.

Refund Exceptions.

• Special return conditions may apply to offers or discounted products.

• Customers are advised to check the product details and return policy before purchasing such items.

Contact Details.

• If you need any help or have questions about returns, refunds, or orders, you can reach us at:

• Support Email: alvistaofficial05@gmail.com
• Support Phone: +91 7895201557
• Working Hours: Mon - Sat, 10:00 AM – 6:30 PM