Shipping policy

Delivery Timelines.

• Delivery timelines are estimated and may vary.
• Delays can occur due to courier issues or unforeseen circumstances.
• We strive to deliver your orders on time and will keep you informed in case of any delays.

Shipping Charges.

• If the return or replacement is due to a company error, shipping charges will be free.

• If the return is requested by the customer for personal reasons, shipping charges may apply.

• Shipping charges, if any, will be communicated in advance.

Courier & Delivery Services.

• Customer information such as name, phone number, and address may be shared with delivery partners only for the purpose of order shipping and delivery.
• We use trusted courier services to ensure safe and timely delivery of your orders.

International Shipping.

• Currently, our shipping services are limited to India.
• For international orders, please contact our support team before placing the order.

Order Tracking.

• Once your order is shipped, a tracking number will be provided via email or WhatsApp.
• You can use the tracking number to monitor the delivery status of your order.

Damaged or Incorrect Delivery.

• In case a product is received damaged or incorrect, a replacement option is available after verification.

• Customers are advised to check the product immediately upon delivery and report any issues.

Customer Support.

For any shipping-related queries, you can reach us at:

 

Email: alvistaofficial05@gmail.com

Phone/WhatsApp: +917895201557

Working Hours: Mon–Sat, 10:00 AM – 6:30 PM