Terms and Conditions

Welcome to www.alvistaofficial.com (โ€œWebsiteโ€).
This Website is owned and operated by Alvista Labs Private Limited, a company incorporated under the Companies Act, 2015, with its registered office at First & Second Floor, 3/21A, Mahatma Gandhi Road, near KK Medical Store, Pratap Pura, Rakabganj, Agra, Uttar Pradesh โ€“ 282001, India.

These Terms and Conditions (โ€œTerms of Useโ€) govern your use of the Website and the purchase of products offered here, including (but not limited to) Alvista Kesar Shilajit Gold Resin and Alvista TestoHulk Shilajit Whey Protein, along with our Privacy Policy, Shipping Policy, Cancellation Policy, and Refund & Return Policy (collectively, โ€œPoliciesโ€).

By accessing or using the Website (on desktop or mobile), you agree to be bound by these Terms. If you do not agree, you may refrain from using the Website.

1. Eligibility to Use

  • Under the Indian Contract Act, 1872, you must be legally competent to enter into a binding contract to use this Website.
  • If you are under 18 years of age, you may access the Website only under the supervision of a parent or guardian. You cannot independently place an order or enter into a legal contract.
  • By using this Website on behalf of another person or entity, you confirm that you are authorized to bind that person or entity to these Terms.

2. Registration and Accounts

  • Orders can be placed either as a registered user or as a guest.
  • If you create an account, you are responsible for maintaining the confidentiality of your username, password, and all activities under your account.
  • You must immediately notify Alvista Labs Private Limited of any unauthorized use or security breach.
  • We reserve the right to suspend or terminate any account that violates these Terms or is used for fraudulent purposes.

3. Product Information and Pricing

  • All products listed on the Website are intended for personal use only and not for resale or commercial distribution.
  • We make every effort to ensure that product descriptions, images, and pricing are accurate. However, variations in color, packaging, or texture may occur due to natural ingredient sourcing or seasonal changes.
  • Prices displayed on the Website include applicable taxes and may change without prior notice. The final price will be shown at checkout.

4. Order Acceptance and Cancellation

  • Placing an order constitutes an offer to purchase.
  • Alvista Labs reserves the right to accept or reject any order for reasons such as product unavailability, incorrect pricing, or payment issues.
  • If you wish to cancel your order, you may do so before dispatch by contacting our customer support team. Once dispatched, cancellation will not be possible.
  • If Alvista cancels an order for any reason, any payment made will be refunded to the original payment method.

5. Payment Terms

  • Payments may be made via credit/debit cards, UPI, net banking, wallets, or any other mode available on the Website.
  • You must use only valid and authorized payment instruments belonging to you.
  • Alvista Labs Private Limited is not responsible for unauthorized or fraudulent transactions. Any disputes arising from such issues should be raised directly with your payment provider.

6. Shipping and Delivery

  • Estimated delivery timelines are displayed at checkout. Once your order is shipped, a tracking number will be shared via email or SMS.
  • While we aim for timely delivery, unforeseen circumstances such as weather, strikes, or logistical delays may occur.
  • For orders below the free-shipping threshold, a nominal delivery charge will apply as per the Websiteโ€™s policy.

7. Promotional Offers and Coupon Codes

Promotions, discounts, and coupon codes are offered solely at Alvistaโ€™s discretion and are subject to change or withdrawal without notice.

  • Only one coupon code can be used per order unless otherwise specified.
  • Coupons may not be combined with other offers, loyalty programs, or cashback promotions.
  • Certain exclusions may apply during sale events or on specific product bundles.
  • Prepaid orders may qualify for special offers as announced periodically.

8. Intellectual Property

  • All trademarks, logos, product names, text, and creative content displayed on this Website are the intellectual property of Alvista Labs Private Limited.
  • You are permitted to use the Website only for lawful and personal purposes.
    Reproduction, distribution, or commercial exploitation of any content without written permission is strictly prohibited.

9. Disclaimer and Limitation of Liability

The Website, its content, and all products are provided โ€œas isโ€ and โ€œas available.โ€ย While Alvista strives for accuracy, it does not guarantee that all information on the Website is error-free or complete.ย Alvista Labs Private Limited shall not be held liable for:

  • Any allergic reactions or sensitivities to ingredients (please review product labels carefully and consult a healthcare professional if needed).
  • Any delays or failures caused by events beyond our control.
  • Any indirect, incidental, or consequential damages such as data loss, revenue loss, or reputational damage.

Your use of the Website and products is solely at your own risk.

10. User Responsibilities

By using this Website, you agree not to:

  • Post or share unlawful, defamatory, or offensive content.
  • Infringe upon intellectual property or privacy rights.
  • Use the Website for unauthorized commercial reselling.
  • Provide false or misleading information.
  • Interfere with the Websiteโ€™s functionality or security.

11. Indemnity

You agree to indemnify and hold harmless Alvista Labs Private Limited, its employees, officers, and partners from any claims, damages, losses, or expenses arising from your use of the Website, violation of these Terms, or breach of applicable laws.

12. Termination

Alvista reserves the right to suspend or terminate your access to the Website at any time without prior notice if you violate these Terms or misuse its services.
Upon termination, your right to use the Website will cease immediately.

13. Governing Law and Jurisdiction

These Terms are governed by and construed under the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts at Agra, Uttar Pradesh.

14. Contact Information

For questions, complaints, or disputes, please contact:

Alvista Labs Private Limited
๐Ÿ“ง Email: alvistaofficial05@gmail.com
๐Ÿ“ž Phone: +91-9536995953 / +91-7895201557
๐Ÿข Address: First & Second Floor, 3/21A, Mahatma Gandhi Rd, near KK Medical Store, Pratap Pura, Rakabganj, Agra, Uttar Pradesh - 282001

Grievance Officer (as per IT Act and Consumer Protection Act)
Name: Krishna Kant Tyagi
Designation: Founder & CEO
๐Ÿ“ง Email: alvistaofficial05@gmail.comย 

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